Frequently Asked Questions

What is Simplify Valet Storage?

Simplify Valet Storage is a valet storage service. We pick up, store and return your belongings within the five boroughs of New York City. Our service is customizable, with several storage options to meet your specific needs.

What is Valet Storage?

Valet storage, also known as ‘on demand storage’ or ‘full service storage’ is a white glove approach to storage. All you have to do is pack your belongings and we do the rest. Sit back, relax and enjoy your space!

What is the difference between valet storage and self storage?

The biggest difference between valet storage and self storage is the cost and convenience. When using self storage you are required to do everything yourself: buy boxes, rent a truck, sit in traffic (no thank you!) and physically load up the unit yourself. With valet storage  we come right to your door to deliver empty bins, pick them up when you’re ready and then store them in our secure, climate-controlled facility.

Who uses Simplify Valet Storage?

Simplify Valet Storage is a storage solution for everyone. The most common users of our service are:

  • Small apartment owners who want their space back
  • New Yorkers downsizing their living arrangements
  • Seasonal wardrobe storage
  • Students
  • Sport enthusiasts
  • Professional Organizers, interior designers & fashionistas
  • Landlords, Property Managers & Realtors
  • Businesses such as retail stores, condominium complexes, medial and legal firms…etc
Why choose Simplify Valet Storage?
How does Simplify Storage work?

We make self-storage easier by bringing the storage unit to you. Schedule an appointment, the driver will drop off empty bins, you pack them and upload pictures to your online account.

When you’re ready, we come by to pick them up and store them in our facility. You can track what you have stored online via your account and when you want your items back, we’ll return them within 3 hours of your request.

How do I get started?

Getting set-up is easy! Go to our homepage and click “Get Started”. You will be prompted to place an order and select the storage solution to suit your needs. You will then enter your details to create your account. Once your account is created you can then schedule your drop-off/pick-up for a time that’s most convenient to you. If you have any questions when creating your order please call us at 888-522-2330.

How can I see my items online?

Take photos of each bin and upload them to your account.  To view these photos online, go to www.simplifystorage.com and login into your account. Once logged in you can see what items are with you, and which items are in storage.

How can I get my items back?

To request your items back, login to your account and you will be directed to your online inventory management page. There you can see which bins are in storage and select what you want delivered back to you. Once you have selected the bins you want, you will pick a delivery time and we will have these bins returned within three hours of this request.

Can I change or cancel my appointment?

Yes, by visiting our contact us section on the website or contacting one of our customer service reps via email (info@simplifystorage.com) or phone (888.522.2330). They will gladly assist in making any necessary changes to your appointment.

We ask that you provide us with at least 24 hours notice, should you need to change or cancel your appointment. If you cancel or change your appointment within 24 hours of your scheduled time, you will be charged a $50 fee.

Do you provide packing supplies?

Yes, you can purchase packing supplies at the same time you create an order for our bins. Our current add-on features include; bubble wrap, tape, and locks.

How quickly can I have access to my items in storage?

You can expect to have your items returned within 3 hours of your scheduled request. You can schedule this request 24 hours in advance. However, if this 24 hour window has passed and you need your items back please give us a call and we will try to accommodate your request.

How will I know if my belongings are secure?

We deliver zip ties with your bins when we drop them off. Once you are finished packing, you will tie each of your bins. We will never open your bins, we respect your belongings.

We also sell locks 2 for $10 that can be purchased during the order process as an additional level of security for our customers.

Our storage facility has state of the art security and does not require the use of locks for your items. We understand you may still not feel your items are safe. Therefore, we sell locks as an added security to your bins in which will be provided and dropped off along with your bins.

Are there any items you won’t store?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewellery, glass, fine art or any illegal substances/drugs.

How do I know how many bins I need?

Each bin measures 27in x 17in x 12in (3 cubic feet). We only charge you for the bins you use. So if you are unsure, go ahead and order additional bins as you will only be charged for the bins you store.

If you have packed your bins and still need more, just give us a call or order online and we’ll send you more empty bins for you to store your items.

Can I use my own storage bins?

Yes, but only when you book a unit space you can use your own storage bins. If you don’t require a unit and insist on using your own storage bins, we will allow this but they will be accounted for as a “bulky item”. 

What if I have an item that doesn’t fit in the bin?

This item would be considered a bulky item and charged at $30/month. Examples of bulky items are bicycles, skis, suitcases, instruments etc.

Where are my items stored?

We store all items in our state-of-the-art secured storage facility in Long Island City. The facility is climate controlled, monitored 24/7, pest free and equipped with the latest in fire-prevention and sprinkler systems.

Are there weight limits on my storage?

No, however if bins or items exceed 50 lbs then 2 movers are required and you will be charged an additional fee for an extra mover. Additional movers are charged at $50/mover per hour.

Will you pack my bins for me?

Unfortunately, our movers can not pack your bins for you. We are only a pick-up and delivery service. All that is required by you is to pack your bins, and we will do the rest. From bringing the empty bins right to your door, picking up your packed bins when you’re ready, and securely storing the bins, you will have nothing to worry about but packing.

How do I schedule a return delivery of my items?

Simple! In just three easy steps you can have your items returned. Just log in to your account and go to “Items in Storage”, select the items you want back and click on “Schedule Delivery”.

What is your coverage area?

We deliver to anywhere within the five boroughs of NYC. However, if this does not cover your area please reach out to our customer service team at 888-522-2330 and we will try our best to accommodate if possible.

Can I get my belongings delivered to a different address?

Absolutely! Just update your address on your account to where you need the items sent back to and we’ll deliver them to the updated address. If you want them to be delivered to another person, please enter their information. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.

What happens if I cancel or change a pick-up/delivery or if I am not available to receive it?

If you reschedule or cancel a pick-up/delivery after 12:00pm the day before your scheduled appointment, you will be charged a $50 fee. This same fee applies for any failed deliveries or pick-ups. As a result, it is always best to contact us as soon as possible to avoid any automatic additional fees.

What is the moving rate for full units?

The moving fee is $50 per mover per hour. Full units require a minimum of 2 movers for 2 hours. First hour is free for all move ins. This rate begins the moment the driver arrives at your address until the moment he departs. Driving time is not included in the moving rate.

What if I only want a few items from my unit? Do you charge a partial moving rate?

If you only want a few items back we charge a retrieval fee of $20 if only one mover is needed. If the retrieval is a larger delivery and requires two movers, you will be charged the moving fee.

Can you wait while I unpack?

Yes, our drivers can wait 30 minutes while you pack/unpack your bins. You need to select ‘Immediate Collection’. However, if you go over the 30 minute wait time a fee of $20 will be charged every 30 minutes .

What are your pick up and delivery days/times?

We operate Monday – Saturday from 9am to 6pm. However, if you have a unique case and require a pick-up/delivery outside of these hours please reach out to our customer service team and we will try to accommodate this request.

What days are you closed for business?

We are open and deliver every Monday – Saturday except for the following major holidays:

  • New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Christmas Day

Please note deliveries are subject to change dependent on weather conditions. We need to respect the safety of our drivers.

What are your pickup and delivery fees?

Our initial drop off and pick up of your bins and items is free. When you request your items back, you will be charged a $20 retrieval fee.

What happens to my items if I am late making a payment?

If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don’t reach out to us, you will be charged a penalty fee of $15 for late or missed payments. In extreme cases, if you have not paid we will not return your belongings or take further action until your account balance is settled.

What are the minimum requirements to make an order?

We only require our customers to store a minimum of 5 bins for $30 per month (you can have less bins, but you will still be charged $30 per month).

What forms of payment do you accept?

We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.

How do I update my billing or contact information?

Your billing and account information can be updated through your account by logging in at https://mystuff.simpstorage.wpengine.com/

What happens if I change my mind and send back all my bins empty without storing anything?

In the case that you do not have any full bins or items to store with us, we’ll have to charge you $100 for the cost of delivering and then collecting the empty bins from you.

What is the cancellation policy?

If you want to cancel your service you must do so within the first two weeks of your billing cycle. Any cancellations exceeding this, will result in a charge for the following month.

What size are the bins?

Our signature blue bins are  27in x 17in x 12in (3 cubic feet).

How much do your bins cost?

Our bins are not for sale. You can keep empty bins for up to 7 days, after which you will be charged $5/day. If empty bins are not returned, we’ll charge you $50/bin in your possession, as well as a one off fee of $20 for the delivery of those bins to you.

Do you provide a COI?

Yes, if your building requires a COI please reach out to our customer care team at info@simplifystorage.com. They will require your building name and address to fulfill this request.

Are my items insured?

Currently we do not provide insurance for your items. However, we recommend you organize the appropriate insurance coverage under your current homeowners policy to ensure your items are protected.

How long can I keep the bins to unpack?

You have 7 days to unpack your bins. After 7 days, you will be charged $5/bin per day until the bins are returned. You can schedule a collection of the bins online via your account.

What happens if someone is not there for a delivery/collection?

When an appointment is created, it is your responsibility to ensure that someone is present at the address you provided to meet our driver for the deliver/collection. If someone fails to receive the delivery, it will be considered a failed delivery and be subject to a charge of $25.

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